Automatic Balance Deduction Ends After Data Pack Expiry; All Telecom Services Now Available Online

24 Chaitra, Kathmandu – The Ministry of Communications and Information Technology has announced the commencement of comprehensive improvements in Nepal Telecom (NTC) services following its directive. Under the guidance of Communications Minister Dr. Bikram Timilsina, the practice of automatically deducting balance after a user’s data pack expires has been discontinued. Efforts are underway to make all services available online and to implement a ‘One Time KYC’ process.

Users will now receive notifications once they have consumed 90 percent of their data pack. After that, a ‘Pay-as-you-go’ option will be available, allowing customers to choose between automatic charging after their data is exhausted or purchasing a new pack.

According to Ravindra Manandhar, spokesperson of the Nepal Telecommunications Authority, the new system is currently in the testing phase and will soon be fully operational. He stated, “In simple terms, after a customer’s data expires, they will be given the option to either continue internet usage or to purchase a new pack.” Manandhar added that this feature will be implemented within three to five days for data packs purchased via USSD, while customers using the mobile app will experience it within seven to ten days.

This initiative is part of the ten-point corrective action plan under the Result-Based Public Management System advanced by the Ministry. The plan prioritizes improving Nepal Telecom’s service standards, strengthening customer service, and expanding digital services.

In line with this, Nepal Telecom has initiated customer-centric reforms aimed at enhancing service delivery. Significant transformation efforts are underway to improve mobile data management, expand digital platforms, and simplify administrative procedures.

The company is also preparing to implement a ‘One Time KYC’ system to simplify processes for customers. This system will eliminate the need to resubmit personal details multiple times and is targeted to be rolled out within the next 30 days. Additionally, plans are underway to make services such as e-SIM distribution, complaint management, lost SIM replacement, and ownership transfer fully accessible online.

To increase access and convenience in telecommunication services, the Ministry has proposed establishing ‘Single Point Service’ help desks at all Nepal Telecom offices. These desks will facilitate customers by providing all services from one location.

Furthermore, policy revisions are being prepared to improve 4G service quality. The Ministry aims to complete necessary policy amendments and allocate additional frequency within 30 days, which is expected to enhance internet speed and stability.

Eliminating the automatic balance deduction after data expiry is regarded as a significant step toward protecting consumer rights. This change is anticipated to reduce unnecessary expenses and foster greater trust between customers and service providers.